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Guest Communication & AI Toolkit For Hospitality

Deliver seamless guest journeys, automate personalized communication, and turn calls & messages into revenue—across chat and voice, 24/7.
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Engage guests where they already are

Manage WhatsApp, Messenger, Instagram DM, Viber, Telegram, WeChat, Line, webchat—and phone—from one AI-powered workspace. Blend automation with human handoff when it matters.

From boutique hotels to wellness resorts, from hostels to apartments, we turn conversations to results.

+10% direct  reservations

Instant answers on site and messaging apps build trust and boost conversion—without extra headcount.

+80% more guest reviews

In-stay feedback prompts raise review volume and quality by catching issues before checkout.

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95% open rate for WhatsApp campaigns

Reach in-house guests in real time. Better reads and timing mean more revenue from on-property services.

Save your team hours every day

Let AI handle FAQs, room details, availability checks, service requests, and follow-ups. Your staff focuses on high-touch moments—not inbox juggling
More bookings, less effort

Let AI handle FAQs, room details, availability checks, and more — freeing your team to focus on high-touch service.

Instant Answers, Any channel

Website, socials, messaging apps, or phone — one knowledge base powers all.

24/7 in 100+ languages

Serve late-night browsers and international travelers with confidence.

Fast setup, easy control

Ingest your site & docs, add house rules, and go live with Reservation Agent, Concierge, and Voice AI

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Hotel staff giving high fives to each other after successfully launching Bonomi that saves them valuable time.
Couple having breakfast in bed after ordering room service via Bonomi.

Sell more — at the right moment

Reach guests with timely, relevant offers before, during, and after the stay
Segment By Intent

Business vs. leisure, couples vs. families—tailor offers that actually land.

Build Trust

Use a helpful, friendly tone in the channels that feel natural to guests

Personalize offers

Use reservation data to stay relevant. Recommend upgrades, add-ons, or local experiences based on stay context

Performance you can track

Get real-time insights into conversion rates, guest satisfaction, and time saved by automation.

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Don’t take our word for it

Hoteliers share how Bonomi transformed guest communication.
Zoltán Szili

Director@ROOMbach Hotel

Bonomi lifted our GuestAdvisor review volume by 80%—and the tone is markedly better.

Sep, 24, 2025

Roland Sívó

Director@Aquaworld Resort Budapest

Online check-in completion jumped from 22% to 41% once Bonomi started nudging guests with clear, timed WhatsApp messages

Jun 12, 2025

Dóra Rajki

Multi Hotel Sales Director @ Accent Hotels

We successfully promoted our  'Stay for Sunday night' offers to in-stay guests with WhatsApp campaigns

Oct 8, 2025

Gabriella Genzelmann

Deputy Director@Szent Orbán Erdei Wellness Hotel

Voice AI means no more missed calls during the morning and afternoon rush—period

Oct 30, 2025

Bertus Bresler

Owner@Authentic Travel Cape Town

With Bonomi's Concierge, guests feel looked after and our front desk finally feels calm

Feb 5, 2024

Zoltán Géher

Brand Manager @Zeina Hotels

Bonomi’s Reservation Agent turned late-night questions into direct bookings within weeks.

Sep 20,  2025

Fresh Reads for Hoteliers — The AI Hospitality Brief

Best Practice
October 19, 2025
WhatsApp for Hotels: How to Drive Direct Bookings (With Templates)
Best Practice
October 19, 2025
Hotel Voice AI: Reduce Missed Calls and Boost Revenue
Best Practice
October 20, 2025
Don’t Wait for “AI Search” — Make Your Hotel Findable Now
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